Return, Exchange, and Refund Policy:

 

1. Original Art (Paintings & Drawings)

• All Sales Final: Due to the unique and one-of-a-kind nature of original artwork, all sales are final. We do not accept returns or exchanges once a piece has been purchased.

• We strongly encourage you to carefully review all listing photos, read the artwork dimensions, and ask any questions prior to completing your purchase.

 

2. Prints & Merchandise (Fulfilled via Printful)

All apparel, prints, and merchandise are custom-made to order through our printing partner, Printful.

• Final Sale: Because these items are printed on demand, we cannot accept returns or exchanges for buyer's remorse or incorrect size selection. Please consult the sizing charts on the product pages before ordering.

• Defects & Misprints: If your item arrives with a printing error, manufacturing defect, or fabric issue, we will gladly replace it at no cost to you. You must report the issue to us within 7 days of delivery.

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3. Damaged in Transit

If any item (original art or merchandise) arrives damaged, please take the following steps within 7 days of delivery:

1. Take clear, well-lit photos of the damaged product and the exterior packaging.

2. Email the photos, a brief description of the issue, and your order number to contact@madisonthames.com.

3. Keep all packaging materials until the issue is resolved.

 

4. Non-Returnable Items

The following items are strictly final sale and cannot be returned or exchanged:

• Original and/or commissioned artwork

• Art prints

• Books

• Merch/Clothing

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5. Refunds and Processing

• Approved refunds for original art or verified merchandise defects will be processed back to your original payment method within 5–7 business days.

• Note: Original shipping fees are non-refundable